This privacy policy describes how Sterling Property Solutions Ltd collects, uses, and protects your personal information when you use our online platform or engage with our services.
We are Sterling Property Solutions Ltd, a company specialising in property technology and software development. Our services include property management software development, cloud platform implementation, data migration and integration, user training and support, custom software solutions, system consulting, API development, and maintenance and updates.
We collect information that you provide directly to us when you use our site or services. This may include information necessary to provide our services, such as contact details (like your name, company name, postal address), login credentials, payment information, and any other information you choose to provide when contacting us or using specific features of our service.
We may also collect information automatically when you access and use our site. This information might include your IP address, browser type, operating system, usage details (such as pages visited and time spent on the site), and referring website addresses. This information helps us understand how our users interact with our site and improve our services.
We use the information we collect to:
- Provide, operate, and maintain our site and services.
- Process transactions and send you related information, including confirmations and invoices.
- Communicate with you, respond to your inquiries, and provide customer support.
- Send you technical notices, updates, security alerts, and administrative messages.
- Monitor and analyse trends, usage, and activities in connection with our services to improve our offerings.
- Personalise and improve your experience on our site.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Sterling Property Solutions Ltd and others.
- Comply with legal obligations.
We process your personal data based on several legal grounds, including:
- The necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract.
- Our legitimate interests in operating our business, providing and improving our services, communicating with you, and protecting our site and services, provided these interests are not overridden by your data protection rights.
- Your consent, where applicable, for specific processing activities.
- Compliance with a legal obligation.
We do not share your personal information with third parties except in the following circumstances:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as hosting providers, payment processors, and customer support services. These third parties are contractually bound to protect your information.
- In response to a legal request, such as a subpoena, court order, or government demand, or if we believe disclosure is required by law.
- To protect the rights, property, and safety of Sterling Property Solutions Ltd, our users, or others.
- In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With your consent or at your direction.
We do not sell your personal information.
We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the purpose of processing.
We implement technical and organisational measures designed to protect your personal information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. While we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
Our site may use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings.
Our site may contain links to third-party websites, products, or services that are not operated by us. This privacy policy does not apply to the practices of these third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal information. These include the right to:
- Access your personal information.
- Rectify inaccurate or incomplete information.
- Erase your personal information in certain circumstances.
- Restrict the processing of your personal information in certain circumstances.
- Object to the processing of your personal information where processing is based on legitimate interests or for direct marketing purposes.
- Receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller (data portability).
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office).
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our site. Your continued use of our site or services after the posting of changes constitutes your acceptance of such changes.
If you have questions or concerns about this privacy policy or our data practices, you can contact us by mail at:
Sterling Property Solutions Ltd
101 Temple Way,
3rd Floor,
Bristol, South West England,
BS1 6HA,
United Kingdom